Return & Refund Policy

KIRTIXO — RETURN & REFUND POLICY
Last updated: October 29, 2026

Kirtixo's return process is designed to explain eligibility, return shipping responsibility, inspection, and refund timing in advance.

This policy applies to purchases made directly through https://kirtixo.com. It describes standard change-of-mind returns and our response to damaged, defective, or incorrect goods. It does not limit any consumer right that cannot lawfully be excluded.

1. RETURN REQUEST PERIOD

For an eligible standard return, contact us within 30 calendar days after the recorded delivery date. The 30-day period begins on delivery, not on the purchase or dispatch date. To start a request, email service@kirtixo.com with your order number, the item you wish to return, and the reason.

2. RETURN CONDITION AND EXCEPTIONS

For a change-of-mind return, the item must be unused and in substantially its original condition, with supplied components and labels and original packaging where reasonably possible. Proof of purchase or an order number is required. Personalized or made-to-order goods, opened hygiene-sensitive products, and other product-specific exceptions may be excluded from change-of-mind returns only where the restriction is permitted by law and was disclosed before purchase. These exceptions do not remove legal remedies for goods that are faulty, damaged, incorrect, or misdescribed.

3. HOW TO START A RETURN

Email service@kirtixo.com before sending the item. Include your order number, item name, reason for return, and photographs where relevant. We aim to acknowledge a complete return request within one business day. If the return is eligible, we will send return authorization, packing instructions, and the designated return address. Do not mail a return before receiving these instructions.

4. RETURN ADDRESS

The return destination is provided in the written instructions for the individual order. It may differ from the registered business address or the original dispatch location. The registered address listed below is not a general return warehouse. Parcels sent without authorization or to an address not supplied in the return instructions may be delayed or refused.

5. WHO PAYS RETURN SHIPPING?

For an eligible change-of-mind return, the customer normally pays return postage and should use a suitable tracked service. If we confirm that an item is damaged, defective, or incorrect because of our error, we will cover reasonable authorized return postage or arrange another appropriate remedy consistent with applicable law. Contact us and obtain instructions before paying for or sending a return related to a seller error. Original outbound shipping charges are refunded where required by law or where our error and the applicable remedy require it. We do not impose an undisclosed restocking fee.

6. RETURN INSPECTION AND DECISION TIME

After an authorized return is delivered to the designated return address, we aim to inspect it and email the decision within 3 business days. If additional information is reasonably needed, we will contact you. If a refund is due without a return, we will notify you of the decision through the contact email associated with the order.

7. REFUND METHOD AND PROCESSING TIME

Approved refunds are processed to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional time to display the credit in your account. If a refund is not visible after the provider's usual posting period, contact us with your order number. Original shipping charges are handled as described in Section 5 and applicable law.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after delivery where practical. Include your order number, a description of the issue, and photographs of the item and packaging where possible. We will review the report and arrange an appropriate remedy, which may include a replacement, repair, or refund. This reporting request does not shorten any mandatory legal rights.

9. EXCHANGES AND CANCELLATIONS

Exchanges depend on availability and eligibility. We may ask you to return the eligible item and place a separate order for the replacement. To request an order cancellation or address correction, email service@kirtixo.com within 48 hours after purchase and before dispatch. We cannot guarantee a change once fulfillment can no longer be reversed. Orders already dispatched must follow the return process.

10. CUSTOMER SUPPORT RESPONSE TIME

Email support is monitored Monday through Friday, excluding public holidays. We aim to respond to email inquiries within one business day. Messages received on a weekend or public holiday are treated as received on the next business day.

STORE INFORMATION
Store: Kirtixo
Website: https://kirtixo.com
Legal operator: Shanghai Jinqi Construction and Decoration Engineering Co., Ltd. Baoshan Branch
Registered business address: Room 615, No. 730 Pangu Road, Baoshan District, Shanghai, China
Customer service: service@kirtixo.com | +1 (430) 206-8704

The registered business address is for business identification and correspondence. Do not send a return there unless the written return instructions for your order expressly direct you to do so.

RELATED POLICIES
Company Profile: https://kirtixo.com/pages/company-profile
Contact Information: https://kirtixo.com/pages/contact-information
Shipping & Delivery: https://kirtixo.com/pages/shipping-delivery
Return & Refund Policy: https://kirtixo.com/pages/return-refund-policy
Privacy Policy: https://kirtixo.com/pages/privacy-policy
Terms of Service: https://kirtixo.com/pages/terms-of-service
FAQ: https://kirtixo.com/pages/faq